Frequently Asked Questions

ABOUT THE HOME & BOOKING

1. Is this home available to the general public?

No. The Eagle Greenhouse is a private, referral-based property offered exclusively to patients traveling to the Boise/Eagle area for medical care or home remediation through their referring provider. It is not listed on Airbnb, VRBO, or any public platform.

2. How do I book a stay?

If you have been referred, simply visit our How to Stay With Us page and complete the inquiry form. We will respond within 1–2 business days to confirm availability and next steps. We do not accept walk-in bookings or direct reservations without a referral.

3. What are the check-in and check-out times?

Check-in is at 4:00 PM. Check-out is at 11:00 AM. If you have specific timing needs due to travel or medical appointments, please mention that in your inquiry and we will do our best to accommodate.

4. How much does it cost to stay?

Nightly rates vary depending on length of stay and time of year. They are for the entire home as we do not rent out single rooms. Rates are provided directly when we respond to your inquiry. All rates include utilities, WiFi, and a fully stocked home. A mandatory non-refundable cleaning fee and refundable security deposit are also required.

5. What is your cancellation policy?

Our cancellation policy is straightforward:
Within 24 hours of booking, full refund, no questions asked.
30 or more days before check-in: Full refund, no questions asked.
Fewer than 30 days before check-in (but more than 24 hours): No automatic refund. If we are able to rebook your dates with another guest, we will refund you in full. If we are not able to rebook, no refund will be issued.
Early departure: No refund for unused nights.
We strongly recommend purchasing travel insurance with medical trip interruption coverage before booking. Given that many of our guests are traveling for medical care, unexpected changes in health or treatment plans do happen — travel insurance is the best protection for your investment.

Please note we must keep this policy strict to protect those scheduling their medical care around use of this property.

6. Is there a minimum or maximum stay length?

There is a three night stay requirement, and generally there is a maximum of 60 days subject to availability, although we may be able to accommodate longer stays in some circumstances. Maximum occupancy is 8 guests. Longer stays are common for guests undergoing extended treatment.

THE CLEAN HOME

7. Is the home truly mold-free?

The home is tested for mold, bacteria, and yeast at least twice yearly and maintained to certified clean standards between every stay. If we have an extended guest for remediation, we will test the home upon their departure. (This cost is included in the cleaning deposit to ensure all guests' safety.) We use only non-toxic, fragrance-free cleaning products and non-toxic cookware throughout. No environment can carry a 100% guarantee, but we take every reasonable step to maintain the cleanest possible space. This home is also where the owner stays personally — the standards we hold it to are the standards she needs for her own health.

8. What if I have a reaction to something in the home?

Please contact us immediately. We take all concerns seriously and will work with you to identify and address the issue as quickly as possible. Because every guest's sensitivities are unique, we cannot guarantee a reaction-free stay — but we are committed to doing everything in our power to support your comfort and safety.

9. Can I bring my own cleaning products or personal care items?

Please use only the fragrance-free, non-toxic products provided in the home. Bringing your own scented or chemical products — including cleaning sprays, detergents, perfumes, or lotions — is not permitted, as these can compromise the home's clean environment for future guests. If you have a specific product need, contact us before your stay and we will do our best to accommodate.

GUESTS & OCCUPANCY

10. Can I bring my pet?

Pets of any kind other than dogs are not permitted while dogs are on special agreement only. This is not simply a preference — this home serves guests with environmental illness, mold sensitivity, and compromised immune systems. Pet dander and allergens pose a serious health risk to this population and can contaminate the certified clean environment. We appreciate your understanding and protection of the guests who stay here.

11. Is the home wheelchair accessible?

Yes, to a significant degree. The home is single-level with no stairs. The garage includes an accessibility ramp for step-free entry directly into the home. One full bathroom features a wider doorway and an available shower bench. The open floor plan allows comfortable navigation for guests using wheelchairs or walkers. Please note there is no roll-in shower or grab bars at this time. If you have specific accessibility questions, please contact us before booking.

12. Can I bring my children?

Yes — families are welcome. The home accommodates up to 8 guests total including children. Board games and age-appropriate kids' toys are stocked throughout the home, and the garage game room features a multi-game arcade table and oversized classics like Connect Four. Children must be supervised at all times and all house protocols apply to all occupants regardless of age.

13. Can I have visitors during my stay?

Day visitors are welcome but must depart by 10:00 PM. No overnight guests beyond the registered occupants are permitted. Unregistered guests are not covered by insurance. No parties, gatherings, or events of any kind are allowed at any time.

DURING YOUR STAY

14. What is included in the home?

The home is fully furnished and stocked, including:

Hair dryers in all bathrooms
Iron and ironing board
HEPA vaccuum
Distilled water for humidifier
Non-toxic cookware and kitchen essentials
Fragrance-free laundry detergent, borax, and EC3 Laundry Additive
Fragrance-free cleaning supplies
Fragrance-free shampoo, conditioner and soap
Fresh linens and towels
High-speed WiFi
All utilities including heating, air conditioning, and water
We supply basic cable channels
Starter amounts of coffee, tea, sugar, creamer, basic spices
A limited amount of snacks
Starter amounts of toilet paper and paper towels (guests should expect
to replenish for stays longer than 3 days)
Board games, puzzles and kids' toys
Game room with arcade table and oversized games
Landscaping and maintenance service may be conducted during stays more than 7 days

15. Is there WiFi?

Yes — high-speed WiFi is included and the network name and password are provided in your Welcome Guide at check-in.

16. What if something breaks or needs repair during my stay?

Please contact us as soon as possible — do not wait until checkout. We have a local co-host available for emergencies and maintenance issues. Contact information is provided in your Welcome Guide at check-in.

17. Can I extend my stay once I arrive?

Extensions are subject to availability. Please reach out as early as possible if you think you may need more time — we will do everything we can to accommodate you, particularly for guests with ongoing medical needs.

PRIVACY & SAFETY

18. Is my information kept private?

Absolutely. Your personal information is never shared with third parties. This website is accessible by referral only and is not indexed by search engines. All guest information is handled with strict confidentiality.

19. What if I need to cancel for a medical reason?

We understand that medical situations are unpredictable. We've been there. At the same time, maintaining a 30 day cancellation policy allows us to offer this property to those that need it. If you need to cancel due to a documented medical emergency, please contact us directly as soon as possible. While our standard cancellation policy applies, we will do our best to work with you by offering the space to another guest if possible. We strongly recommend purchasing travel insurance that covers medical trip interruption so you will be fully compensated.

Still have a question? Visit our How to Stay With Us page or reach out directly at:
info@eaglegreenhouse.com

Frequently Asked Questions

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